Frequently Asked Questions

Can I ship my order to someone else?

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

How do I know when my order ships?

When your order ships, you’ll receive an email confirmation. The tracking number(s) and estimated delivery date(s) will be added to your account.

How long does Standard Shipping take?

All orders are shipped from the United States. Please allow 3-7 days for orders inside the US. Orders outside of the US should expect 9-15 days for delivery.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, PayPal.

Can I use a debit card?

Yes, debit cards with a Visa or MasterCard logo are accepted.

Do you accept PayPal?

Yes! To use PayPal, select the logo at checkout and follow the instructions to login via PayPal.

Why doesn't my promo code work?

Please check that you entered the promo code exactly as shown, without spaces. If the problem continues, please check the terms and conditions of the coupon.

Why does my card show two charges?

Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization falls off under 72 hours from when you ordered.

For your security, we may pre-authorize $1 to verify your billing address and credit/debit card information. If successful, we’ll charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, we will not authorize your purchase. The $1 pre-authorization will drop off from your account within 2-3 business days.

How do I sign in?

Click on the shopping cart logo in the top right hand corner. Next, you will click Account in the top right hand corner which will take you to the login screen.

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